Non-Jurisdictional Complaints - Referrals

Whenever possible, we refer people with non-jurisdictional complaints to organizations like federal and private industry ombudsmen, legal assistance groups, and other oversight bodies. Although this service is not technically a component of our mandate, after years of providing referrals, it was determined that assisting the public in this way has helped increase awareness of our role. In the long-term this approach to referrals enables the Office to provide better service to those who have issues qualifying under one of our acts.

In 2018, 504 matters were determined to be non-jurisdictional after assessment. With the vast majority of those concerns, our Complaint and Assessment Analysts are able to provide one or more agencies and their contact information as a referral. Those referral agencies were better suited to provide assistance in those cases.

If you are unsure if we can help you, feel free to contact us. Our Complaint and Assessment Analysts are happy to review your concerns and make referrals as necessary.

Listed below are some common non-jurisdictional complaint examples (note that this list is not exhaustive):

  • Complaints about child custody cases and court orders
  • Complaints about Service Canada, Canada Pension, or Federal taxes
  • Complaints about Universities and private colleges
  • Complaints about government departments in other provinces or territories
  • Issues and errors with bills you receive from private companies
  • Business disputes or disputes between individual citizens
  • Complaints against the RCMP

All the above complaints would result in referrals to other agencies or processes. Complaints are considered non-jurisdictional if they fall under one of the following categories:

  • Decisions of Cabinet
  • Courts or judges
  • Federal government departments or agencies
  • Private individuals and corporations