On June 12, 2019, the authority of the Nova Scotia Ombudsman was reaffirmed by the following court of appeal decision:
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Court of Appeal reaffirms Ombudsman's Authority
Ombudsman Launches new website
Nova Scotia Ombudsman William A. Smith announced today the launch of a brand new Ombudsman website.
The renewal of the Ombudsman website was undertaken to improve public access to Ombudsman content and to make the complaint process easier for potential complainants.
“There has been a significant increase in online complaints in the last few years,” noted Executive Director Christine Brennan, “we recognize that Nova Scotians are going online more often to access services.”