om·buds·man ( ämbədzmən )
An official appointed to investigate individuals' complaints against administration, especially that of public authorities.
What we do

What we do

Find out more about the role of the Ombudsman

Mandate

Mandate

Learn more about our mandate and authority

Case studies

Case studies

Read case studies of past investigations

News Releases

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Happy Ombudsman Day!

On October 8, 2020, we celebrate Ombudsman Day! The day is a celebration of the important role played by Ombudsman Offices around the world. Not all Ombudsman Offices are the same, but we share a lot in common. Most exist to foster confidence in the services they oversee by exercising their responsibility to hold them accountable.

Ombudsman Annual Report Released

The Annual Report of the Office of the Ombudsman for 2019-2020 reflects normal pre-pandemic operations, but also includes achievements and case examples, says Ombudsman William Smith.

Update on Service Delivery:

While the Office of the Ombudsman remained open during the Coronavirus (COVID-19) pandemic, a limited number of in-person services were suspended in keeping with Public Health guidelines.