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- When complaints or concerns are received from children and youth, they are given special consideration for the capacity of the individual to understand processes and make decisions.
- Children and youth (or someone acting on their behalf) can talk with an Ombudsman Representative about a complaint or concern they may have about any area of provincial or municipal government programs or services.
- Our services are available to all children and youth - they are not limited to children and youth in care and custody of government.
- Ombudsman Representatives conduct frequent outreach visits to establish contact with children and youth who are in care or custody; as well as staff and service providers who work with children and youth in care and custody.
- Ombudsman Representatives make regularly scheduled visits to Wood Street Centre in Truro and to the Nova Scotia Youth Center in Waterville, as well as quarterly visits to all residential child-caring facilities (RCCFs) in the province. Site visits can also occur on an as needed basis.
- In October 2017, the Office held its first Youth Summit to learn directly from youth about issues impacting or affecting them. In December 2018 the Office established the Ombudsman Youth Council which brings together a diverse group of young people from across the province with various levels of experience with government services; to share their knowledge, learn more about government processes, and provide guidance and advice to Ombudsman Representatives on how the Office of the Ombudsman can best assist children and youth in Nova Scotia.