Case Studies

Case Studies

15 Results

While reviewing a complaint involving Employment Support and Income Assistance (ESIA), this Office was advised by a caseworker that they may make one attempt to contact a new applicant to follow-up on any outstanding information in their application, regardless whether the caseworker is able to leave a message. While the initial complaint was addressed through the administrative review process and the file closed, this Office continued to have concerns regarding this communication practice.

This Office received complaints from several individuals regarding the Nova Scotia Farm Loan Board, a section within Crown Lending Agencies. The complaints were varied and included concerns involving the workplace culture, a procurement contract, and allegations of a breach of confidentiality and potential conflict of interest.

This Office was forwarded an anonymous letter alleging wrongdoing within the Public Service Commission with respect to their job posting practices, which restrict applications for certain positions to applicants from under-represented groups.

This Office was contacted by an individual who had a family member's two children placed in their care by the Department of Community Services as a Conditional Foster Parent. Within a month the complainant indicated they were struggling financially as a result of caring for their three children and their two foster children.

The Office of the Ombudsman was contacted by an individual who was the object of small claims court application. The complainant alleged that the notice received was handwritten and illegible. The complainant stated because of this, they did not know why they were being taken to court and could not file a related defence.